Archive for December, 2018

MOBILE 2019 SET TO WOW

While developing world stats are hard to come by, it’s been estimated that the average adult in developed countries spends some 3,5 hours a day on mobile. That sounds like an awful of screen time but I’m sure mobile marketers here would agree that African adults spend even more time interacting with their mobile devices. This is by simple virtue of the fact that our cells are often our sole digital devices. We don’t do desktops (much) on this continent! So it’s little wonder that brands are ramping up their smartphone spend. Already, over 70 percent of digital spend is spent on mobile. Things are likely to get even more interesting in 2019 as more marketers make the switch to mobile or motivate for even greater mobile marketing budgets. Here are a few points around what we can expect over the coming year: More Apps. Yup. With over 2 million apps already stocked in the Android and Apple app stores there’s simply no way app diversification is going to let up in 2019. I don’t believe we’ll see anything launched of the magnitude and creativity of an Uber, for instance, but app diversification is the mobile equivalent of traditional media fragmentation. So, mobile marketers, keep your eyes on what’s being launched, what the target is and likely audience numbers and be prepared for those campaign spreadsheets to look even more complicated. Mobile ad fraud is on the rise with reports saying that this bane of the mobile marketer doubled over 2018. I believe that this means supply chain transparency will become hugely important over the coming year with many initiatives by publishers, platform owners and other stakeholders aimed at reestablishing confidence. In particular, anti-fraud metrics for mobile will become increasingly common across the industry. In 2019, brands will also focus more on a total mobile experience that’s going to become ever more interactive. Brands are already experiencing with interactive mobile experiences – Ikea, for example, introduced and augmented reality app that allows users to virtually place furniture in their own homes to see how it looks. Wow. And more wows to come – next year!

DOES THE RISE OF VOICE MEAN THE FALL OF THE SMARTPHONE?

Mobile marketers are used to facts and statistics. It’s been said that mobile marketing runs on stats and we’re inclined to agree – mobile marketing presentations, budgets, strategies and plans are always number-heavy, and it’s perhaps because our discipline is so wonderfully-measurable that statistics play such a huge role in what we do for our clients. So, when it comes to numbers, mobile marketers have seen and heard it all. Or have we? Once in a while, a truly interesting factoid pops up that really makes us sit up in amazement. Here’s one them: Gardner says that by 2020, 30 percent of all web searches will be done without the use of a screen. Excuse me? Yup, that really is one of these super interesting, rare facts seldom seen before. Of course, we are hinting at the growing phenomenon of voice search. According to HubSpot’s “Ultimate List of Marketing Statistics for 2018” (www.hubspot.com/marketing-statistics), the number of voice queries increased 3,400 percent between 2008 and 2017. We wrote about the growing trend towards voice in the last installment of this blog and stats like these hammer home just how big Internet searches without having to use the mobile screen are going to be in the near future. To further illustrate: In 2015, 19 percent of people used Siri at least daily. In 2016, 20 percent of search queries on Google’s mobile app and on Android devices were voice searches. Even more significantly, two-thirds of people who use digital voice assistants, such as Google Home, use their smartphones less often. So while mobile marketers have been touting the rise of the smartphone, perhaps we need to start being a little more circumspect. Could the rise of voice-based, mobile digital assistants mean mobile users will be spending less time interacting with their smartphone screens? That looks like a potential threat that needs to be turned into an opportunity. It’s clear that campaigns will continue to be made or broken on the back of mobile performance, but it’s also clear that mobile campaigns will not necessarily always translate to screen-based campaigns in the future. Mobile marketers, start thinking outside the box – and the screen – next year.

MOBILE BOOSTS THE BRICKS & MORTAR, HIGH STREET WORLD

Sky News recently featured a segment on a new campaign to help save Britain’s High Streets. For those of us who have not visited those damp climes in some time, or ever, the emergence of online shopping is being blamed for many stalwart main street shops closing. First went the iconic Woolworths brand – the UK version is somewhat different to the more upmarket SA company – and now a high street sporting goods retailer is bemoaning the lack of feet in store as it closes outlets. This is said to be a concern as life in British and other cities worldwide has traditionally pivoted on the main street shopping experience. Who doesn’t remember shopping with their mom on a Saturday morning? The lucky kids even sat down after the retail therapy was done and had sweets afterwards before heading home to unpack. All of this is set to change and, indeed, it already has. Even in South Africa, Edgar’s this very week announced imminent store closures and the potential loss of tens of thousands of jobs. That’s the human face of the move to online shopping and mobile retail apps. It’s sad but time and progress march on. At least some of the blame for the closure of these flagship city retail stores can be laid at the feet of the owners who stuck their heads in the sand for so long and failed to innovate, preferring instead focus on the minutiae of the retail trade as stores closed all around them. It’s interesting, then, to read about a new app launched to help retailers drive sales through relevant offers. We’ve written before about how mobile marketers can get feet in stores by pairing the mobile online world with the bricks and mortar High Street environment. It can be done, stores don’t have to close, and this new app is great innovation along these lines. By analysing users’ mobile data, What’sInStore helps retailers analyze what products their consumers want discounts for. The app then sends them mobile notifications about what products are on sale in-store. How simple is that? Use mobile technology to solve a real-world quandary that’s the result of technology! Mobile usage results in a wealth of data so this really is a fantastic way to efficiently use it to boost a company’s real-world presence. Wonderful.

Spread the word, voice is back!

As crazy as it might seem to so many mobile marketers who have keenly watched the rise of data over the past several years, voice is tipped to be the big trend of 2019. Voice…? Yes, it seems it’s “Back to the Future” for mobile next year but should this surprise us? Not really. Wasn’t the cost of data the thing that was holding back us playing mobile’s “B Side”? Data’s not cheap but it has gotten a lot cheaper and the consumer’s consumption of this cellular staple has, consequently, rocketed. As we move towards the last days of 2018, it’s similarly clear that the cost of communicating over mobile networks using our own voices has dropped dramatically. In fact, with over-the-top services like WhatsApp’s voice notes, for instance, that cost is for all intents and purposes, free. So with the dark days of R2.75 per minute GSM voice calls now firmly in the past, why wouldn’t voice be all set for its cellular rebirth? My own feeling is that voice-based communication was always the number one preferred way for humans to get their message across to each other. We’re social animals – we may love the convenience of email and SMS, but we do want that pinnacle of personal contact that is the human voice. Cost killed it for voice in the early days and all the subsequent text-based communication that followed was simply a way of getting around the high cost of cellular. SMS was the band-aid. So it’s nice that voice is back and it’s back in a big way. That’s going to open up a whole plethora of opportunities for clever mobile marketers who are able to capitalize on the consumer’s new-found love affair with voice. Let’s go beyond those automated voice calls selling funeral cover. Let’s make 2019 the year of voice-based innovation in mobile marketing!